Product

Product Manager

Denver, CO   |   Full Time

Frndly TV's mission is to enable access and enrich customers' lives with feel-good media content. We are working on becoming the go-to media hub for all feel-good content. At Frndly TV we value integrity, respect, curiosity, and quality above all else. 

Frndly TV is looking for an analytical & technically savvy Product Manager with a passion for leading product roadmaps. The role requires a basic understanding of internet streaming technologies, billing systems, and customer management. The right candidate will excel in cross-platform product analysis, business requirements documentation, and feature creation & management. This is an amazing opportunity for the right person to be an integral part of a new and growing media company! 

Roles and Responsibilities

Product Management (60%)

  • Works with business department stakeholders and the customer experience team to document comprehensive, cross-platform, business requirements & product features.
  • Works with the customer experience, software testing, and IT development teams to plan software deployments and ensure all teams are prepared.
  • Experience with feature delivery, change management, roadmap strategy, and definition.
  • Documents & maintains baseline functionalities of our systems (including deficiencies), creates solutions, and follows through with implementation.
  • Research new technologies, creatively conceptualize new products that integrate those new technologies, and provide an end-to-end solution to our customers. 
  • Data Entry/Management
  • Enters & reviews programming metadata in order to ensure 100% accuracy of all customer-facing programming information.
  • Works with the customer experience team to identify and quickly correct all data inaccuracies. 
  • Publishes VOD content and works with our technology partners to ensure all content is available to our customers accurately and on time.

 Project Management (40%)

  • Work closely with our engineering team to ensure project timelines, provide a risk analysis, and mitigate scope creep of projects. 
  • Partner with Senior Leadership to develop a product management strategy for Frndly TV and actively implement best practices and to proactively problem solve and prioritize initiatives with the potential to deliver the greatest business impact. 
  • Works with business department stakeholders and the customer experience team to coordinate releases and to develop training materials. 
  • Work closely with our world-class customer service team to enhance the customer engagement process through compassionate, timely, accurate, and efficient interactions 
  • Knowledge of business principles as well as a technical acumen and ability to synthesize new technology concepts at a fast pace

Requirements

  • 3-6 years relevant work experience 
  • Bachelor’s degree in business administration or relevant field 
  • Experience managing product roadmaps and feature lifecycles 
  • Knowledge of agile and waterfall methodologies
  • Ability to build consensus with stakeholders and implement new processes
  • Able to work flexible schedules including early mornings, evenings, and weekends
  • Ability to thrive in a fast-paced environment, work with minimal supervision, multi-task and work under pressure

Compensation & Benefits

  • Compensation Range: $50,000.00 - $70,000.00 (Salaried, Exempt). Compensation will be based on experience and qualifications. Compensation will also include bonus and equity potential! 
  • Health, Dental, & Vision insurance
  • Short-Term & Long-Term Disability Insurance
  • 401k w/ Company Match
  • 13 Paid Company Holidays
  • Paid Time Off 
  • Paid Sick Time
  • Parental Leave
  • Complimentary Frndly TV Programming
  • Rapidly growing startup environment with huge opportunities for growth into a number of interesting & challenging roles!

Even if your experience does not match our requirements exactly we still welcome you to apply. If you believe that you would be a rockstar in this role we would love to hear from you!  

Frndly TV is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Frndly TV is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Frndly TV are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Frndly TV will not tolerate discrimination or harassment based on any of these characteristics.

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